I have had the pleasure of knowing Gem Rillwell for 21 years. During the years of our acquaintance, I have known Ms. Rillwell in many capacities. Gem has been a client of mine and I have found her to be professional and caring. Not only with her own animals but, all animals. Over the years, she has shown to have an understanding of how veterinary care works and has always demonstrated great communication skills not just with doctors but with my entire staff.   I have also found Gem to be compassionate.  She has always been patient and empathetic with others around her and has proven this in my own practice with other clients. She is committed to helping those around her. She is a true “animal lover”.   In short, I would recommend Gem as a loving, and trustworthy person who can be relied upon. I am sure she will prove to be a valuable asset.

Michael Pitt D.V.M. - Mid Valley Veterinary Hospital - Van Nuys, Calif.

I hired Gem Rillwell to train my 4 month old German Shepherd puppy, Bud, 21 years ago.  For years, Gem helped me take care of Bud whenever I went out of town for days or weeks at a time. She also helped me take care of Bud, in terms of his physical comfort, over the span of his life.  When it was time to put Bud to sleep for quality of life purposes in his later years, Gem held Bud’s head in her lap, outside on the grass, while my veterinarian administered appropriate care.


Gem is an engaging person who loves to work with dogs.  She has a special gift with German Shepherds and also with rescued or adopted German Shepherds. After Bud made his transition, she trained my second German Shepherd, Bud Bud, a 1 ½ year old female whom I adopted from one of the German Shepherd rescues.


Gem did an excellent job training both of my German Shepherds and helping me take care of them over the years. I find her to be efficient, kind and loyal, with lots of understanding of this breed of dog.  I highly recommend her.

Rev. Warren Rouse, OFM - Malibu, Calif.